Settings and activity

16 results found

1. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   JJ supported this idea  ·  Jan 23, 2026

2. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls Significance: To be able to notate calls on AI for these features:

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   JJ supported this idea  ·  Jan 23, 2026

3. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   87 votes

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   Planned  ·  16 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   JJ supported this idea  ·  Jan 23, 2026

4. The ability to see all user AI Call Notes

   21 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   JJ supported this idea  ·  Jan 23, 2026

5. Live call translation

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   JJ supported this idea  ·  Jan 23, 2026

6. Enchanced voicemail transcript

   5 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   JJ supported this idea  ·  Jan 23, 2026

7. Auto-email AI Assistant phone call transcripts to RingCentral User

   13 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   JJ supported this idea  ·  Jan 23, 2026

8. Configurable Data Retention Period for AI Notes

   13 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   JJ supported this idea  ·  Jan 23, 2026

9. disable automatic email notifications of notes of your call

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   JJ supported this idea  ·  Jan 23, 2026

10. Ability for administrator to remove "Generate notes for all calls" function

    33 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    JJ supported this idea  ·  Jan 23, 2026

11. notes on deskphone call - through desktop app

    15 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    JJ supported this idea  ·  Jan 23, 2026

12. Add the option to export AI notes and transcripts through the admin portal

    40 votes

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    New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    JJ supported this idea  ·  Jan 23, 2026

13. Silence Transcribing Announcement

    70 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    JJ supported this idea  ·  Jan 23, 2026

14. Improve AI Transcription

    41 votes

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    New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    JJ supported this idea  ·  Jan 23, 2026

15. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

    20 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    JJ supported this idea  ·  Jan 23, 2026

16. Automatic sharing of AI Notes to Another User

    4 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    JJ commented  ·  Jan 23, 2026  ·  Edit…  ·  Delete…

    This is something that is important enough that we will leave RC if it is not implemented. We would like to be able to see notes, transcripts, recorded calls and VM for all users.

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    JJ supported this idea  ·  Jan 23, 2026