← RingCentral Ideas Settings and activity 1 result found Ability for agents to manually schedule a callback for a customer without using dialer 7 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 1 comment · RingCX » Interaction routing, workflow & queuing · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Debbie supported this idea · Apr 16, 2026 An error occurred while saving the comment Debbie commented · Apr 16, 2026 · Edit… · Delete… This would be very beneficial to our business as the reps work different hours so when a call comes back it would be great to go to a queue for any available rep to access Save Submitting...
Debbie
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This would be very beneficial to our business as the reps work different hours so when a call comes back it would be great to go to a queue for any available rep to access