Settings and activity

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1. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

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   Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Dec 7, 2025
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   Nick commented  ·  Dec 7, 2025  ·  Edit…  ·  Delete…

   Agree with Justin - this is a critical requirement. Otherwise CX agents will fail servicing customers and impact SLA's.. please prioritize this change!

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