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  1. Smart notes (AI) when transferring calls (Fix)

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Susan commented  · 

    This is a critical failure of the system. More often than not, the person who answers a call from a ring group is not the person our customers want or need to speak with, so the fact that the AI note taker doesn't function when a call is transferred means important data from our conversations isn't captured with the accuracy of the AI notetaker.

    Susan supported this idea  ·