This is a critical failure of the system. More often than not, the person who answers a call from a ring group is not the person our customers want or need to speak with, so the fact that the AI note taker doesn't function when a call is transferred means important data from our conversations isn't captured with the accuracy of the AI notetaker.
Susan
supported this idea
·
This is a critical failure of the system. More often than not, the person who answers a call from a ring group is not the person our customers want or need to speak with, so the fact that the AI note taker doesn't function when a call is transferred means important data from our conversations isn't captured with the accuracy of the AI notetaker.