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  1. Smart notes (AI) when transferring calls (Fix)

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Aaron supported this idea  · 
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    Aaron commented  · 

    This represents a significant flaw in the current system. In most cases, the individual who initially answers a call from the ring group is not the intended contact for the customer. Because the AI note taker stops functioning once a call is transferred, key details from those conversations are often lost. As a result, we’re missing important information that would otherwise be accurately captured by the AI notetaker.