This represents a significant flaw in the current system. In most cases, the individual who initially answers a call from the ring group is not the intended contact for the customer. Because the AI note taker stops functioning once a call is transferred, key details from those conversations are often lost. As a result, we’re missing important information that would otherwise be accurately captured by the AI notetaker.
Aaron
supported this idea
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This represents a significant flaw in the current system. In most cases, the individual who initially answers a call from the ring group is not the intended contact for the customer. Because the AI note taker stops functioning once a call is transferred, key details from those conversations are often lost. As a result, we’re missing important information that would otherwise be accurately captured by the AI notetaker.