← RingCentral Ideas Settings and activity 2 results found Syncing of RingCx and RingEx Status Bi-Directional 12 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 3 comments · RingCX » Agent & supervisor experience · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Nick commented · Sep 12, 2025 · Edit… · Delete… It is extremely distracting to receive a call while on another call. The system should be able to mark the agent busy on the EX side while on a CX call and vice versa. Major upgrade here. Save Submitting... Nick supported this idea · Sep 12, 2025 Add Opt-In Surveys at Call Start, Auto-Prompted at Call End 4 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 0 comments · RingCX » Interaction routing, workflow & queuing · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Nick supported this idea · Sep 12, 2025
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It is extremely distracting to receive a call while on another call. The system should be able to mark the agent busy on the EX side while on a CX call and vice versa. Major upgrade here.