For better agent management, adding geolocation visibility in RingCx, similar to what exists in RingEX Analytics, would improve operational oversight and support consistency. Knowing an agent’s working location helps ensure compliance with company policies, improves troubleshooting when connectivity or call quality issues arise, and allows leadership to quickly identify regional system impacts. This feature would also strengthen accountability, security, and accurate reporting, while helping management support agents more effectively.
Maria
supported this idea
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For better agent management, adding geolocation visibility in RingCx, similar to what exists in RingEX Analytics, would improve operational oversight and support consistency. Knowing an agent’s working location helps ensure compliance with company policies, improves troubleshooting when connectivity or call quality issues arise, and allows leadership to quickly identify regional system impacts. This feature would also strengthen accountability, security, and accurate reporting, while helping management support agents more effectively.