Settings and activity

9 results found

1. Allow Agent Connect Message for SMS

   1 vote

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Sandra shared this idea  ·  Aug 7, 2026

2. Agent Scripting in Digital Interactions

   4 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Sandra supported this idea  ·  Aug 7, 2026

3. SMS Templates (Reply Assistant)

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sandra supported this idea  ·  Aug 7, 2026

4. RingCX Digital Message Notification Improvements

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   49 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Sandra supported this idea  ·  Aug 7, 2026

5. Ability to enable presence sync for call queues/groups vs individual users

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Sandra supported this idea  ·  Aug 7, 2026

6. Audit log to show when things are requeued by an agent

   12 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Sandra supported this idea  ·  Aug 7, 2026

7. Update RingCX Agent for ALL Interaction Types

   59 votes

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   Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Sandra supported this idea  ·  Aug 7, 2026

8. Configurable Auto-Resolve Settings for SMS Shared Inbox

   21 votes

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   New  ·  5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Sandra supported this idea  ·  Aug 7, 2026

9. Wrap Time / After Contact Work

   163 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sandra supported this idea  ·  Jul 22, 2026