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1. Google Chat as inbound channel for help desk use case

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   2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   This is not a common channel in CCaaS space, we'll need to gather interest on this

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   Rémi commented  ·  Sep 24, 2025  ·  Edit…  ·  Delete…

   This customer requested this channel as well for Helpdesk and for internal services. They are heavy users of Google Workspace. https://rc.lightning.force.com/lightning/r/Account/0013400001XC8PeAAL/view

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