Settings and activity

5 results found

1. Automatically log the RingCX agent out after they stay idle for a certain period of time

   11 votes

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   Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sara supported this idea  ·  Jun 24, 2026

2. Ignored/Muted Messages Reporting

   1 vote

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sara shared this idea  ·  May 7, 2026

3. Enable Replying to Messages from 'All Messages' Tab

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   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Sara supported this idea  ·  May 7, 2026

4. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

   12 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sara supported this idea  ·  May 7, 2026

5. Route customer replies to a digital email interaction to the agent that replied to the original message.

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sara shared this idea  ·  Jan 5, 2026