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  1. Add the ability to enable/disable the AI Notes feature on transferred calls.

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Nicole commented  · 

    Regulating the AI transcription feature in our transferred calls is essential to protecting our shared Sales, Technical Support, and Customer Success extensions. When calls are transferred to our HR department, it is critical that all transcription functionality complies with Personnel Privacy requirements and HIPAA regulations to ensure the confidentiality and security of sensitive information.

    Nicole

    Nicole supported this idea  ·