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AI Conversation Expert (ACE, formerly RingSense), AIR & AVA: AI Virtual Assistant (AVA)

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Add the ability to enable/disable the AI Notes feature on transferred calls.

Add the ability to enable/disable the AI Notes feature on transferred calls.

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Meri shared this idea  ·   ·  Report…  ·  Admin →
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  • Nicole commented  ·   ·  Report

    Regulating the AI transcription feature in our transferred calls is essential to protecting our shared Sales, Technical Support, and Customer Success extensions. When calls are transferred to our HR department, it is critical that all transcription functionality complies with Personnel Privacy requirements and HIPAA regulations to ensure the confidentiality and security of sensitive information.

    Nicole