This is a very important feature for our organization. Many of our SMS conversations remain active for longer than three days, and weekends or holidays can cause conversations to be automatically moved to the Resolved folder before our team has a chance to follow up.
Having the ability to configure the auto-resolve timer (or disable it if needed) would make the Shared SMS Inbox much more flexible and better suited to different business workflows.
Sameer
supported this idea
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This is a very important feature for our organization. Many of our SMS conversations remain active for longer than three days, and weekends or holidays can cause conversations to be automatically moved to the Resolved folder before our team has a chance to follow up.
Having the ability to configure the auto-resolve timer (or disable it if needed) would make the Shared SMS Inbox much more flexible and better suited to different business workflows.