Settings and activity

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1. RingCX - Option not to count outbound queue calls within inbound reporting stats

   31 votes

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   Implemented  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Brittany commented  ·  Aug 25, 2026  ·  Edit…  ·  Delete…

   What is the implementation? The system still does this -- (counts manually dialed outbound calls as UC Inbound)

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   Brittany supported this idea  ·  Aug 25, 2026

2. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   37 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Brittany supported this idea  ·  Aug 14, 2026