Settings and activity

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1. Route Calls to the Agent With the Longest Time in AVAILABLE State

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kenya commented  ·  Sep 8, 2026  ·  Edit…  ·  Delete…

   ticket 32151848 would like for calls to go to who has been available the longest and not how it is currently configured.

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   Kenya supported this idea  ·  Sep 8, 2026