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Settings and activity

6 results found

  1. a toggle for agents to ta a breath and still get paid to inform or ask question on a particular survey or ask question.r ask questions

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Admin →
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    Danielle shared this idea  · 

  2. I think it would make thing much easier for the agents if there were a calandar excessable etc. For us to keep track. Thank you!

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Danielle shared this idea  · 

  3. Pulse alerts for refused calls or agents in Unavailable: Refused state.

    39 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Danielle supported this idea  · 

  4. Agents using Park groups

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  5. Ability to force agents back to Available Status from Dashboard

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Danielle supported this idea  · 

  6. Real-Time Queue Status Visibility for Agents

    113 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Danielle supported this idea  ·