Settings and activity

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1. Ability to edit Agent screen layout

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   RC ProServ Engineer commented  ·  Oct 3, 2026  ·  Edit…  ·  Delete…

   Should be possible to hide the Scripts tab even if voice queues have a script assigned.

   In other words some people might like it to have scripts be available only during an interaction.

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   RC ProServ Engineer supported this idea  ·  Oct 3, 2026