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  1. callback callerID

    9 votes

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    New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Angie commented  · 

    Critical! callbacks are not being answered due to it showing spam

    Angie supported this idea  · 

  2. Inbound Queue Callback - option to record caller's name

    20 votes

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    Under Review  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Angie commented  · 

    We have had this option for many years and works out great. The agents do not know the name of the callback person which makes the CB blind and not professional when we have to ask for their name.

    Angie supported this idea  ·