← RingCentral Ideas Settings and activity 1 result found Inbound Queue Callback - option to record caller's name 20 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Under Review · 3 comments · RingCX » Interaction routing, workflow & queuing · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Angie commented · Oct 20, 2026 · Edit… · Delete… We have had this option for many years and works out great. The agents do not know the name of the callback person which makes the CB blind and not professional when we have to ask for their name. Save Submitting... Angie supported this idea · Oct 20, 2026
Angie
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We have had this option for many years and works out great. The agents do not know the name of the callback person which makes the CB blind and not professional when we have to ask for their name.