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Settings and activity

5 results found

  1. Ability for Agents to View Real-Time Cumulative Agent State Duration

    6 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jazmin shared this idea  · 

  2. Route Calls to the Agent With the Longest Time in AVAILABLE State

    12 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Jazmin supported this idea  · 

  3. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound

    29 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jazmin supported this idea  · 

  4. Update RingCX Agent for ALL Interaction Types

    63 votes

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    Planned  ·  4 comments  ·  RingCX » Digital experience  ·  Admin →
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    Jazmin supported this idea  · 

  5. Add Hang-up Party attribute in RingCX Analytics

    17 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jazmin supported this idea  ·