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  1. Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.  ·  Under Review

  2. RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup  ·  New

  3. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.  ·  New

  4. Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics.  ·  New

  5. WFM PRO - Ability to Export more future facing data from Intraday manager  ·  Under Review

  6. Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users  ·  New

  7. Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting  ·  Under Review

  8. Doesn't anybody know how to make advance IVR and transfer the data  ·  Needs More Information

  9. Have a single page for Supervisors to see Stats and Supervisor tab data.  ·  New

  10. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

  11. Data that shows time and date of call refusals in Analytics, Performance report  ·  Under Review

  12. Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me  ·  Under Review

  13. ability to receive a notification before the data will be deleted from ringcentral server  ·  Under Review

  14. Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines  ·  Under Review

  15. Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.

  16. Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage  ·  Will Not Implement

  17. Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days  ·  Under Review

  18. Zoom had an admin data feature which allows the administrator the ability to pull the meeting participation information to show who join...  ·  Under Review

  19. Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process  ·  Under Review

  20. IN PC your data does not include Agent Name and ID for all dispositions or classification  ·  Future Consideration

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