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  1. Create feature that shows similar data using Analytics report and Call logs excel file  ·  Under Review

  2. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data  ·  New

  3. Mass export of user data such as call recordings and text messages  ·  New

  4. feature to match data between call logs in service web and PKI in PR  ·  New

  5. Billing Cost Center data can't be downloaded to excel or csv.

  6. Export message data in a readable format like a conversation in the app

  7. We need reporting for prior 12 months! Year over Year data would be incredible.

  8. Export daily data from the analytics portal for more than one day at a time.  ·  Implemented

  9. handset information, mac address, status information (Online/Offline) export with user data  ·  New

  10. Add Long Call under Data tab in RingCX Real-time Dashboard Custom Widget  ·  New

  11. Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting  ·  Under Review

  12. The ability to manually refresh data in ringcentral analytics  ·  Under Review

  13. RingCX IVR option for Pre-Call Data Collection for Auto-Fill to Agent  ·  New

  14. Automatically remove the data of the users on leave when creating a performance report.

  15. RingCx Reporting Including Data from Agent Script Custom Field  ·  Already Exists

  16. Add speech to text response for the greeting notification at the call queue level  ·  Under Review

  17. Call answer rate reporting with individual and line data  ·  New

  18. Backup and Restore Point for Admin Portal setup data.  ·  Future Consideration

  19. Analytics-data around call that were specifically avoided when it rang the agent.  ·  Under Review

  20. External shared directory - cannot input the same data for mobile numbers and company number

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