1203 search results
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Insider threat detection using AI by Data-Mining call transcripts · New
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Viewing data for a specific call queue with KPI view in graph format · Under Review
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auto disconnect call when routed to VM and no response for 5 secs · New
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Archiver for Performance reports and increase data retention to more than 6 months · Under Review
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Extracting more RingSense Data via Reports or API · New
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Add Ace AI filters and data to analytics · New
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RingCx for Hubspot - ability to customize data mapping for the call log fields · Implemented
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Request for Daily Average Call Data (Weekdays Only) in Analytics Report · New
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Deleting a user popup notification for associated data · New
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Additional Granular Data Columns for RingEX Performance and Live Reports · New
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Calculate Ring Time, Hold Time, Live Talk Time from Call Log data · New
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Data for Hold time when transferring a call. · Under Review
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Expose API data when a call is connected · New
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Allow QoS Data to be pulled via API · Under Review
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Add Metrics and Data Values in Custom Reports · Under Review
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Mass export of user data such as call recordings and text messages · New
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User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard · Under Review
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Export message data in a readable format like a conversation in the app
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Billing Cost Center data can't be downloaded to excel or csv.
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We need reporting for prior 12 months! Year over Year data would be incredible.