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  1. Turn Administrative Email Notifications Off  ·  Under Review

  2. Add multiple email recipient on Call Log Delivery Setting  ·  New

  3. Provide for Persistent Preferences  ·  New

  4. Export Performance analytics in a specific time period (Month) to be broken down by day not summed.  ·  Under Review

  5. Access to call transcript history for all users  ·  New

  6. Centralized viewing of voicemails, texts, call logs, contacts  ·  Under Review

  7. QOS and call logs for CX1 to RC connections  ·  Under Review

  8. Automatic SMS reply for MAIN LINE (not user extension) if voice call cannot be answered. Example, when voice call cannot be answered, an...  ·  Under Review

  9. Ability to access network log for a meeting  ·  New

  10. Configurable Notification Sounds for RingCX Engage Digital  ·  New

  11. Read Only Message  ·  Under Review

  12. Feature Request: “Mask Audio” Button in RingCX Dialer  ·  Under Review

  13. Disable Activation of Corporate Emails for Personal Accounts  ·  New

  14. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date  ·  New

  15. Deleted numbers to be remove on Analytics immediately or lesser than 6 month

  16. Automated Phone Payment IVR Integration

  17. Delete Message After Notification Trigger  ·  Under Review

  18. Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions  ·  New

  19. Feature Request: Report on Transferred Call Destinations in RingCX  ·  Under Review

  20. Improve user experience by making the Corporate Directory a type field without a partial list  ·  New