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Provide a way to block delete contacts and voice mail. · Under Review
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Get Call Record Detail directly from telephonySessionId · New
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RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail · Future Consideration
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Enhance reporting on system generated states · New
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Allow all posts to be deleted from a 'Team' in the RC client · Under Review
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A LIVE or REAL-TIME SMS STATUS DASHBOARD ON PORTAL / SERVICE WEB · Under Review
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Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics · Implemented
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Desk Phone IP Address Identification
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Queue calls being tagged as answered by multiple users in SFDC(SFDC integrations with RC) · Under Review
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CXone Agent - Ability to view 'Coming Up' schedule events · New
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Scheduling agent in Queues · Under Review
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Annual Stat Report with Month and Quarters Totals
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better way to review IVR performance in Business Analytics or Performance Analytics · Under Review
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Present most recent reply to email thread first · Under Review
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Allow Muting Of Calling Recording By Individual · Under Review
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Facebook Lead to RingCentral Create Webinar Registrant · Under Review
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Feature Request – Allow Support Agents to Remove Email Addresses Upon Request · New
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Access all voicemail boxes from the App · Under Review
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Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup · New
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Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD" · New