Description:
Currently, RingSense feedback reports are only available for download in CSV format. While this works for data manipulation, it does not meet customer needs for sharing Quality Control feedback with agents and leadership in a clear, presentable format.

Customer Request:
The customer is requesting the ability to export feedback reports in a printable format, such as PDF (preferred) or another easily shareable, formatted file type.

Business Impact:

CSV files require additional manual formatting before they can be shared or printed

Agents and leadership need a clean, ready-to-use feedback summary

Printable reports would improve usability, adoption, and operational efficiency for Quality and coaching workflows

Proposed Enhancement:
Add an option in RingSense to export feedback reports as PDF or another printable format, while retaining the existing CSV export for raw data use.

This enhancement would significantly improve the customer experience for Quality Control and performance coaching use cases.