Feature Request: SMS Forwarding to External 3-Digit Number (988)

Feature Description:

Enable RingCentral users to forward all incoming SMS messages to an external 3-digit number, specifically 988, which is managed by a third-party provider (Vibrant).

Benefits:

Improved accessibility: Allows users to easily access SMS messages through various channels provided by Vibrant.

Enhanced crisis management: Facilitates rapid response to urgent situations by routing SMS messages to a dedicated crisis hotline.

Streamlined workflow: Simplifies message management by consolidating SMS into a single platform.
Increased efficiency: Reduces the need to manually check multiple platforms for SMS messages.

Implementation Considerations:

Security and privacy: Ensure robust security measures to protect user data during the forwarding process.
Compliance: Adhere to relevant regulations and industry standards for SMS forwarding and handling sensitive information.

Configuration options: Provide flexibility for users to enable or disable SMS forwarding and potentially customize forwarding settings (e.g., time-based, contact-based).

Performance: Optimize the forwarding process to minimize delays and ensure reliable delivery of SMS messages.

Testing and validation: Thoroughly test the feature to identify and address any issues before deployment.

Additional Notes:

Consider allowing users to forward SMS to other external numbers besides 988.
Explore options for selective forwarding based on specific criteria (e.g., sender, message content).

Provide clear documentation and support for users to effectively utilize the feature.

By implementing this feature, RingCentral can enhance the value of its service by providing users with a convenient and efficient way to manage SMS messages.