Description:
The customer is requesting an enhancement to streamline voicemail delivery by enabling the option to receive voicemail transcripts directly via email instead of the current audio (.wav/.mp3) attachments.

Current Behavior:
Voicemails are delivered to designated email inboxes as audio file attachments.
Recipients must download and listen to the audio to understand the message content.
Requested Enhancement:
Provide the option to send voicemail transcripts (plain text) along with, or instead of, audio attachments in voicemail notifications.
Ensure that accurate speech-to-text transcription processes are applied to these voicemails, minimizing errors and improving readability.
Business Use Case and Benefits:
Increased productivity: Email recipients can quickly skim the contents of voicemails instead of listening to entire audio files.
Accessibility: Users in sound-sensitive environments (e.g., open offices or meetings) can discreetly read transcripts instead of playing audio files.
Searchable content: Transcripts allow users to quickly search for and refer to specific voicemails in their email history.
Better compliance: Text-based storage makes it easier for organizations to manage and archive communications while meeting data retention and regulatory requirements.
Technical Considerations and Recommendations:

Enable transcription options:
Users should have the flexibility to choose between audio-only, transcript-only, or both formats for voicemail notifications.
Options could be configurable via User Settings or Admin Portal.

Language support:
Provide support for multiple languages depending on voicemail origin or caller settings.
Include automatic language detection where feasible.

Error handling:
In cases where transcription fails (e.g., poor audio quality), include a fallback message such as: "Transcription unavailable. Please refer to the attached audio file."

Security and Privacy Compliance:
Ensure compliance with data privacy standards (e.g., GDPR, CCPA) by protecting sensitive content within transcripts.

Integration with Existing Speech-to-Text Services:
If feasible, leverage or integrate existing AI-powered transcription engines (such as Google, Microsoft, or in-house transcription engines).

Customer Impact:
This enhancement will significantly improve the user experience by offering greater convenience, accessibility, and flexibility for voicemail management. It aligns with modern communication needs and customer expectations for text-based interaction, facilitating quicker responses and more efficient communication workflows.