1043 search results
-
Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support. · New
-
AI Receptionist Call Notes and Summary Output · New
-
Display Salesforce Task Date, Picklist, and Text Fields in NICE CXone Embedded Agent UI · Will Not Implement
-
Request to Align Call Outcome for Unanswered Calls with Voice Prompt to "No Answer" in Call Logs and Performance Reports · New
-
Please restore the ability to change the default role for a new user · Implemented
-
Enhanced Name Recognition for AI Receptionist · New
-
Add country hierarchy for reporting · New
-
Customizable IVR Prompt Repeat Count or Additional Key Press Setting · New
-
Simple CRM solutions · Will Not Implement
-
Ability to see RingCentral user directory in Dynamics 365 RC App · Under Review
-
More flexible forecasting options · Under Review
-
RCX Real time Long Abandon Metrics · New
-
Subject: Feature Request: Add Filter for “Has Coaching Moment” in RingSense · New
-
SLA BREAKDOWN · New
-
Get Call Record Detail directly from telephonySessionId · New
-
Provide a way to block delete contacts and voice mail. · Under Review
-
Re-enable 90-day retention for HIPAA accounts where requested. Provide a secure, HIPAA-compliant option to store recordings beyond 30 days, · New
-
Add a Highlight in Adoption and Usage report · New
-
RingSense to display Ext only on outbound calls · New
-
RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail · Planned