Interactions - Time added to Period filter
To be able to filter interactions by time as well as date under the period filter.
For example, this way we can then filter to calls made in the AM vs calls made in the PM for an entire period (week, month etc) and review the standard of calls across different parts of the day, reviewing the quality of agent use at these times.
Currently the only way to do this now is manually by downloading the data to cvs and then going back to ACE after finding these calls.
13
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Zabi
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