I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.

For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current reporting limit, that kind of historical view isn’t possible without piecing together multiple reports manually.

Extending the reporting window (ideally up to 12 or even 24 months) would make it significantly easier to:

Track and compare individual employee performance over time

Review historical call conversion trends (answered vs. missed/voicemail)

Measure seasonal patterns and staffing effectiveness year over year

Eliminate the need to export and stitch together multiple shorter reports

This would be an extremely useful improvement for teams that rely on RingCentral data to evaluate call handling performance and make strategic staffing decisions.

Thank you for considering this enhancement.