Edit Share Contacts
Customer currently do not have a way to be able to edit shared external contacts.
Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,
Customers would like to have a feature where
1.) Shared External Contacts can be edit using Ringcentral App or SW
2.) Upload Shared External contacts without using .csv File
3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.
Eryll Azucena
shared this idea
-
Franchesca
commented
I have 1600 external contacts on a spreadsheet that took me over 8hours+ to get updated between calling ringcentral repeatedly and also have to keep manipulate the file to get the formatting to be precise. It is way too completed and hard for the average user. I had to chop it up bit by bit to get them downloaded and then every time I downloaded it, it then would delete the contacts I uploaded before. So end up only have 195 contact download.
employees in technical support for ringcentral couldn't even get it right. They had me on hold for 2+ hrs two different times.
You NEED A NEW SYSTEM!!! this is bad!
-
Yo
commented
this is a great idea. Bumping this thread. Please implement.
this is also related to this idea:
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48018077-company-wide-contact-list -
Kyli
commented
On Nextiva, we used to go add a contact to our contacts list and there would be a toggle button that said "share with company directory". And all the information goes to the company.