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  1. Exporting call data directly Into Microsoft Dynamics CRM  ·  New

  2. Meta Data in Voicemail Playback  ·  Under Review

  3. device storage option for faster data fetching for SMS  ·  New

  4. Include Limited Extensions Call Data to Analytics Reporting  ·  New

  5. RinCentral Adoption & Usage data Integration with Slack Channels  ·  New

  6. Retain Agent Data in Historical Reports After Removing Agent  ·  New

  7. RC app scheduling data missing  ·  Future Consideration

  8. Increase data coverage in Kibana

  9. Recovery or Holding of Deleted Extensions and Data  ·  Under Review

  10. Bulk Upload / Template in uploading or updating Company Emergency Response Locations (All Sites/ per sites)  ·  Future Consideration

  11. Analytics Widgets to compare data

  12. Programmatically Download Images/Files in Message Data Exports  ·  New

  13. Set up auto responses on SMS when the number is from outside Ring Central numbers  ·  New

  14. Interaction Details does not match Agent disposition dashboard data  ·  New

  15. Add other Online data back up for RingCentral Archiver  ·  New

  16. Customizable File Labels for Backup Data. (Call Recording)  ·  New

  17. Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.  ·  New

  18. Add a 5-Second Response Delay for the AI Receptionist  ·  New

  19. Inbound Calls Performance Reporting - Allow different view of data  ·  Under Review

  20. Allow for export of all raw data to Microsoft BI  ·  Under Review

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