add n/a to the yes/no responses on scorecards Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does... 11 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback LoginOkta SSO Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Stephanie shared this idea · Jul 25, 2024 · Report…Report… · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback LoginOkta SSO Signed in as (Sign out) Close Close Submit Rating New · Jul 25, 2024 Tweet Add a comment… Remove Attachment Attach a File We're glad you're herePlease sign in to leave feedback LoginOkta SSO Signed in as (Sign out) Close Close Post comment Submitting... An error occurred while saving the comment