← RingCentral Ideas

Settings and activity

75 results found

  1. have duration for agent state and select an agent state in advance after a call.

    4 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  2. Embedded Agent Log Record to CRM

    2 votes
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    Justin shared this idea  · 

  3. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

    7 votes
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    Justin supported this idea  · 

  4. Need Wrap Time to also apply to manual outbound calls

    12 votes
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    Justin supported this idea  · 

  5. Wrap Time / After Contact Work

    51 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  6. Automatically change the status to Wrap during wrap-up time in RingCX.

    22 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  7. Same Number Callback Request Changes

    1 vote
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    Justin shared this idea  · 

  8. View Waiting Contact Info In Embedded Agent

    1 vote
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  9. agents seeing how many waiting in queue

    3 votes
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    Justin supported this idea  · 

  10. Allow the ability to view calls waiting in call queue outside of Contact Center

    2 votes
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    Justin supported this idea  · 

  11. QUEUE WAITING TIMES

    2 votes
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    Justin supported this idea  · 

  12. Add ability to pull call waiting in queue

    20 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Justin supported this idea  · 

  13. Queue Event Number+Extension Transfers

    1 vote
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    Justin shared this idea  · 

  14. Callback & Voicemail Module Contact Routing

    1 vote
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    Justin shared this idea  · 

  15. Reduce Callback Confirmation Pause Time

    1 vote
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    Justin shared this idea  · 

  16. Callback Configuration

    1 vote
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  17. Callback Configuration

    1 vote
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  18. RingCX - Agent Whisper be enabled in ACD Callback

    5 votes
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    Justin supported this idea  · 

  19. Inbound Queue Callback - option to record caller's name

    10 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Justin commented  · 

    This is highly needed for the reasons listed above. Today the Callback logic is very basic and does not offer any configuration options.

    Justin supported this idea  · 

  20. RingCX callback in queue

    9 votes
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