Settings and activity

241 results found

1. On/Offhook Reporting by Aux State

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

2. Multiple phone numbers field for RingCX lead list

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

3. RingCX Callback Option uses Disposition Notes

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   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

4. Add ability to create Requeue Shortcuts in centralized place and assign as needed

   17 votes

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   Under Review  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

5. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

6. RingSense Feedback option

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   4 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

7. To see the Subject line for new emails

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   4 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

8. Track incoming call from qr code

   3 votes

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   0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

9. Ready PENDING-ERR leads

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

10. Show Caller number when specific extension will transfer the call to another extension

    35 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

11. Set Cold Transfer as Default

    10 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

12. International minutes bundle for CX

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

13. Engage Voice Call Recording

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

14. Supervisor actively monitoring should be able to record

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    9 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

15. RingCX Global Secondary Nodes

    19 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

16. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

17. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

18. Proactive XS/ auto leads upload for RingCX

    22 votes

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    0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Julienne Czarina shared this idea  ·  Apr 13, 2021

19. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina shared this idea  ·  Jan 25, 2024

20. French Canadian language support

    29 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html