Settings and activity

236 results found

1. On/Offhook Reporting by Aux State

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

2. Multiple phone numbers field for RingCX lead list

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

3. RingCX Callback Option uses Disposition Notes

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   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

4. Add ability to create Requeue Shortcuts in centralized place and assign as needed

   17 votes

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   Under Review  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

5. Ability to do Screen Recording / Standalone Screen Recording

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

6. RingSense Feedback option

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   4 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

7. To see the Subject line for new emails

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   4 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Why is this important?

   Potentially this can lead agents on picking and choosing what they accept or not based on the title

   Julienne Czarina supported this idea  ·  Apr 2, 2024

8. Track incoming call from qr code

   3 votes

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   0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

9. Ready PENDING-ERR leads

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne Czarina supported this idea  ·  Apr 2, 2024

10. Show Caller number when specific extension will transfer the call to another extension

    35 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

11. Set Cold Transfer as Default

    10 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

12. International minutes bundle for CX

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

13. Engage Voice Call Recording

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

14. Supervisor actively monitoring should be able to record

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    9 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

15. RingCX Global Secondary Nodes

    19 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

16. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

17. RingCX Multi Channel Interaction Console “Live Interaction Management”

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    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

18. Proactive XS/ auto leads upload for RingCX

    22 votes

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    0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Julienne Czarina shared this idea  ·  Apr 13, 2021

19. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne Czarina shared this idea  ·  Jan 25, 2024

20. French Canadian language support

    29 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html