Settings and activity

234 results found

1. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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2. Add presence status sync / data driven routing to Salesforce connector

   4 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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3. Create a Repeat Queue Event option

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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4. Color Coded Sentiment in RingCX Agent Interface

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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5. Centralized Dispositions

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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6. Agent Permissions Templates

   3 votes

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   Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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7. Add Setting to the "End Message" Queue Event to Send Email Notification

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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8. Blind Transfer Option in the Route Node

   5 votes

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   Planned  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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9. Ability to import/export configurations during implementation

   2 votes

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   Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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10. Phone Books to allow import of contacts

    14 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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11. Recordings Delivery

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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12. Improve Roles Usability

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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13. No Roles showing on Main Account Role page

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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14. DNC options to be more transparent

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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15. Hosting Agent Script Images on Platform

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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16. No option to cancel/undo in Studio Editor Tool

    3 votes

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    Planned  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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17. Improvements to Ignored Message Functionality

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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18. Ask an Expert improvements

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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19. Customer Card navigation improvements

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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20. Lack of Clarity in adding RC SMS/MMS Channel

    2 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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