Settings and activity

244 results found

1. Ability to export Agent Script from Studio

   27 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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2. Improvements to Ignored Message Functionality

   4 votes

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3. Ask an Expert improvements

   3 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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4. Customer Card navigation improvements

   2 votes

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5. Lack of Clarity in adding RC SMS/MMS Channel

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6. Prevent Stuck Voice Calls with no Disposition

   2 votes

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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7. Additional Options for Automated Exports (other than SFTP)

   3 votes

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8. Voice Channel Improvements

   2 votes

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9. Support Edge Browser

   15 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. More seamless way to Link an Element to a Channel

    3 votes

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11. Create similar UI for email templates in Digital and Voice sections

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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12. Simplify process of customizing webchat

    3 votes

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13. Better Segmentation in Reports

    2 votes

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14. Request for Digital Interaction Transcripts

    6 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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15. Call Recording Access from UI

    4 votes

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16. Make Identity/Identity Tags more user friendly

    3 votes

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17. Remove Number Assignment field when creating Digital Queues

    2 votes

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18. Agent Tool Rewording/Clarification

    2 votes

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19. Clarify options in Requeue Shortcuts Main Panel

    2 votes

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20. Improve Knowledgebase Usability

    2 votes

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