← RingCentral Ideas

Settings and activity

242 results found

  1. More clear to quicklinks and help pages

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  2. Improve Zoom/Scrolling Behavior

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. In Pop-up window, unable to view all options

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  4. Correct inconsistent experiences in Agent Scripting Editor

    2 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  5. Add ability to label IVR Studio nodes

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  6. Improve Text to Speech w/o requiring recording audio prompts and calling APIs via JavaScript

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  7. Ability to switch language for Text to Speech

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. Improve ability to remove widget link

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. AI-based automated translation tool in RingCX digital channels

    6 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. Agent personal queue - Easy UI feature

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Better digital support for bank branches

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  12. Upgrade LumenVox ASR

    2 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Ability to transfer to another IVR

    5 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. AI/NLU for Voice Bots (IVR)

    11 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  15. Pre-Built Admin Roles

    2 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Add avatar support at the agent level

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  17. Ability to create custom fields by source

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Ability to "Cherry Pick" callers out of a queue

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. Add change forum category for Khoros/Lithium connector

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  20. Easier authentication for new APIs

    2 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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