AI/NLU for Voice Bots (IVR)
AI/NLU integration to drive Voice Bot (IVR) solutions using Google AI/NLU engines (or other AI/NLU engines available) to create a similar experience as a chatbot.
12
votes
Kurt
shared this idea
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Paul
commented
Many companies now offer intelligent AI for inbound and outbound calls. The agent is simply to deploy and educate.
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Jeff Ruth
commented
AI/NLU integration from RC Contact Center to drive Voice Bot (IVR) solutions using Google AI/NLU engines (or other AI/NLU engines available) to create a similar experience as a chatbot.Applies to Virtual Agent Hub support on original Chat feature. Tracking document for Opportunities impacted by this feature. https://docs.google.com/spreadsheets/d/1J8azFEfKNkyqHPReAYDH_BN3jGZ5L3q4LVylBXVMETI/edit#gid=0Estimated to be GA in Fall of 2021 NICE Release