← RingCentral Ideas

Settings and activity

152 results found

  1. Improve/Increase documentation

    6 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  2. Integration with Leadtrack CRM

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  3. Recording Import Rules for RingSense for RingCX

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Grace McMichael supported this idea  · 

  4. Integration with Zenith CRM

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  5. Integration with FiveTran

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  6. Integration with Google BigQuery

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  7. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Ability to create Scorecard then attach trackers

    7 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  10. Ability to add order of priority when multiple scorecards exist

    4 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  11. Integration with MS Teams

    4 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  12. Ability to support multiple instances of a CRM/CRMs for one customer

    14 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  13. Adding Custom Notifications within RingSense

    20 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  14. Ability to filter calls that do not match a specific tracker

    8 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  15. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  16. AI recommendations survey

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  17. Integration with Genesys CC

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  18. Easier Navigation to Access Coaching Information

    6 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  19. Offer coaching advice to the managers aka AI Coach/Copilot

    4 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    We introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.

    Grace McMichael supported this idea  · 

  20. Actionable Insights - Did you know this about your team?

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 
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