Settings and activity

148 results found

1. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

   4 votes

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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2. Pulse for RingCX & RingSense for RingCX "Word Alert"

   9 votes

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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3. Ability to create Scorecard then attach trackers

   7 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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4. Ability to add order of priority when multiple scorecards exist

   3 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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5. Integration with MS Teams

   4 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Implemented

6. Ability to support multiple instances of a CRM/CRMs for one customer

   14 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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7. The ability to change the AI score

   11 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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8. Adding Custom Notifications within RingSense

   20 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

9. Ability to filter calls that do not match a specific tracker

   8 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.

   Grace supported this idea  ·  Apr 25, 2024

10. RingSense Sentiment Playback Tracking/Pinpoint

    16 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

11. AI recommendations survey

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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12. Integration with Genesys CC

    2 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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13. Easier Navigation to Access Coaching Information

    5 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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14. Offer coaching advice to the managers aka AI Coach/Copilot

    4 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

15. Actionable Insights - Did you know this about your team?

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

16. Actionable Insights - Did you know this about your business?

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

17. AI feedback should adapt with the role of the speaker & the type of meeting

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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18. AI tracking over time to see if coaching works

    8 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024

19. Ability to add only a portion of a call to a Library folder.

    5 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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20. Ability to add a summary note to recordings saved in a Library

    10 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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