Settings and activity

4 results found

1. When a call enters wrap up time, set the status to Wrap Up, then when wrap up time ends, set the agents stats to Available.

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kerrick Werrell supported this idea  ·  Sep 23, 2026

2. Overriding Wrap Up ACD State

   5 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kerrick Werrell supported this idea  ·  Sep 23, 2026

3. Data Residency for EU, UK and USA in one Business Unit

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kerrick Werrell shared this idea  ·  Jun 12, 2025

4. Add Location Information to DFO / Digital Channels

   2 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kerrick Werrell shared this idea  ·  Feb 7, 2024