When a call enters wrap up time, set the status to Wrap Up, then when wrap up time ends, set the agents stats to Available.
When a call enters wrap up time, set the status to Wrap Up, then when wrap up time ends, set the agents stats to Available. Its misleading to have the status as Available during wrap up time thats set on the back end.
3
votes
P.F.
shared this idea
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Kurt
commented
This should be a feature already. Been looking for this after we migrated from Dialpad. Very helpful in monitoring agents.