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  1. Add Remote Control feature to RC Desktop App - Video

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    Implemented  ·  68 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Angela commented  · 

    Please ensure my idea from CUSTCOM-I-1485 is included with this. We do a lot of software installation remotely which requires access to administrative windows that RC meetings doesn't currently allow and we have to have a customer click through the windows for us or enter passwords that they really shouldn't have access to.

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    Angela commented  · 

    When using RingCentral meetings we often have to use the request control feature with our client base to take over control of their computers. In times where we are doing software installations, we often have to run an app as administrator in order to do the install. As soon as we choose to run as administrator or run any application that has an administrator function to it, we lose remote control of that screen share. We would like to see a setting to run in administrator mode so we do not need to rely on the clients to click through screens we need access to. If RC Meetings will stay around it will be a good add there as well as in the new RC Video.