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7 results found

  1. Sub Account Architecture within ACE for RingCX

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Daniel supported this idea  · 

  2. callback feature only when calls are waiting or wait time reaches a set threshold

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel supported this idea  · 

  3. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    69 votes

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    4 comments  ·  RingCX » Digital experience  ·  Admin →
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  4. Ability to Move or Reposition Admin Users in RingCX Admin

    11 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Admin →
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  5. View Ring CX Realtime dashboards in minutes and seconds.

    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  6. Make the Knowledge Base for Agent Assist available on demand

    13 votes

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    New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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  7. Allow Email or Username/PW authentication for SFTP Message Exports

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Daniel shared this idea  ·