Ability to Move or Reposition Admin Users in RingCX Admin
Currently, when creating a new admin user in RingCX Admin by clicking the plus sign next to an existing user, the new admin is automatically created as a child under that user. There is no option to move or reposition the admin user afterward. This feature request is to add the ability to move or reassign admin users within the hierarchy to allow better organization and management of users in RingCX Admin.
Kimberlyn
shared this idea
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Jorell
commented
This nested hierarchy makes it so that our administrators cannot all share Analytics dashboards with each other
If I add a user as CX administrator, they will only see the other admins I added in the dropdown for who to "Send Current Dashboard"
If our Help Desk technician adds someone as administrator, that user will not see ANY of the admins I added in that dropdown.
As a result, everyone is editing the dashboards themselves, which defeats the purpose of the dashboard sharing function
That would all be solved if we could simply move child admins to whichever parent we want
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Jaimie
commented
This is important! Another use case for the ability to have more parent/child assignment controls by admin users is when a parent no longer holds that role any longer and the ability to have oversight over the children is lost.