Settings and activity

71 results found

1. Correct inconsistent experiences in Agent Scripting Editor

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   Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Michelle shared this idea  ·  Nov 27, 2023

2. Improve Zoom/Scrolling Behavior

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Michelle shared this idea  ·  Nov 27, 2023

3. Improve Text to Speech w/o requiring recording audio prompts and calling APIs via JavaScript

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Michelle shared this idea  ·  Nov 27, 2023

4. Improve ability to remove widget link

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Michelle shared this idea  ·  Nov 27, 2023

5. Phone Books to allow import of contacts

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   Future Consideration  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Michelle shared this idea  ·  Oct 13, 2023

6. Customer Card navigation improvements

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Michelle shared this idea  ·  Oct 27, 2023

7. Prevent Stuck Voice Calls with no Disposition

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle shared this idea  ·  Nov 6, 2023

8. Improve Knowledgebase Usability

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   Future Consideration  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Michelle shared this idea  ·  Nov 27, 2023

9. Have "States" as a drop-down in Rule Configuration

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Michelle shared this idea  ·  Jan 4, 2024

10. Ability to switch language for Text to Speech

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    Planned  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Nov 27, 2023

11. Add ability to label IVR Studio nodes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Nov 27, 2023

12. Ability to set holidays without JavaScript

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    Planned  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Nov 27, 2023

13. Call Recording Access from UI

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Nov 17, 2023

14. Create similar UI for email templates in Digital and Voice sections

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Nov 17, 2023

15. Voice Channel Improvements

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Nov 6, 2023

16. Manual Outbound SMS

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Dec 11, 2023

17. Customer Information as an icon

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Dec 11, 2023

18. Omnichannel Working State Unification of Experience

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Dec 11, 2023

19. Integration with MS Teams

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    Implemented

    Michelle shared this idea  ·  Jan 18, 2024

20. Improve/Increase documentation

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Michelle shared this idea  ·  Jan 19, 2024