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  1. Feature Request: Time Zone Configuration for RingCX

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Steven supported this idea  · 

  2. Timezone option for Historical Reports

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Steven commented  · 

    We do many RCX implementations annually and this is REQUIRED.

    Many clients have many international locations, to ask them to have one time zone and figure it out in Excel is not good

    We understand the challenge to changing the Time Zone at the account level, NOT asking for this.

    Having Analytics provide a solution to the problem is awesome and an easy resolution.

  3. Smart Automatic Close for Live Chat Scope Configuration

    3 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  4. Caller ID Override for Callbacks in RingCX

    14 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  5. On Hook Mode WITH "hot" connection always on

    5 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Steven commented  · 

    I got $100 bet on this, is RC in?

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    Steven commented  · 

    Since many RCX clients having agents working from home, firewall providers restricting data packets and in general poor carrier networks we need an "always on connection" for agents.

    Steven shared this idea  · 

  6. Engage Voice FedRAMP certified

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  7. EV: global address book is not available unless you are on a call

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Steven supported this idea  · 
    Steven shared this idea  ·