Settings and activity

5 results found

1. Smart Automatic Close for Live Chat Scope Configuration

   3 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Steven shared this idea  ·  Aug 21, 2025

2. Caller ID Override for Callbacks in RingCX

   9 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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3. On Hook Mode WITH "hot" connection always on

   5 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Steven commented  ·  Nov 11, 2024  ·  Edit…  ·  Delete…

   I got $100 bet on this, is RC in?

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   Steven commented  ·  Nov 11, 2024  ·  Edit…  ·  Delete…

   Since many RCX clients having agents working from home, firewall providers restricting data packets and in general poor carrier networks we need an "always on connection" for agents.

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   Steven shared this idea  ·  Nov 11, 2024

4. Engage Voice FedRAMP certified

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Steven supported this idea  ·  Nov 11, 2024
   Steven shared this idea  ·  May 22, 2023

5. EV: global address book is not available unless you are on a call

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Steven supported this idea  ·  Nov 11, 2024
   Steven shared this idea  ·  Sep 19, 2023