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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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    Future Consideration  ·  53 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Diego Palao commented  · 

    Have visibility on what time each user logged in (i.e. available) and logged out (i.e unavailable) on the Queue. Currently we can see the time when inbound and outbound calls took place but do not see for a given day the details when a user was available and unavailable. Users have expectations on when they need to be available and we want to make sure they comply.