Seems easy enough to implement this, all the data is there, just give us the report.

Based on my research online, it appears a prebuilt report for this exact purpose was available at one point - it was called the Agent Activity Overview report. But I cannot locate it, it must have been removed. Can you please add the ability to report on agent states over a period of time? This is a crucial KPI for a contact center. Thanks!

We have a lot of agents working virtually. There is the ability to see something similar in the audit trail. Something of this nature incorporated into the reports would be very productive for management to be able to monitor staff more easily.

With all my agents working from home this is a crucial statistic to hold them accountable.

Hello, any update on this request? This feature is important for all Admins/Supervisors that are running reports to ensure that there is accountability on productivity and use of time in each state as well as % of availability, not ready, lunch, break, after call work and total login time for payroll validation purposes. Most of the phone cloud applications that I've used have this as a standard report, any way to move this up to higher priority?

Please make this available ASAP

Really surprised to find this report is not available.

A must.

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It's strange that this system, with its multitude of options, can't provide this much-needed information. I've worked in several other systems and this option is standard with the system. I hope you can make this option available in the near future.

This Should be a MUST report! What are my employees doing during the day ? Why are we missing some phone calls ? This would give the ability to look into who is punching out for what reasons at certain times of the day.
Have the ability to show totals for the day how long they were on DND , Away Etc...

PLEASE Agree this is a very important report .

Please make this available asap

How often does an employee go on Do Not Disturb, Invisible etc... This is key info!

We would like to be able to generate a report for users to see if how often the go into the invisible status

YES, very much needed

I have requested this a handful of times, it would be a massively helpful stat to have to hand through the API to display efficiencies.

We have just switched over and this is a critical metric for a call center!!!

This needs to be a native report available to all admins. Also the ability to see how much time a rep spends on DND in an actual report feature, not an afterthought that is stuck under "more".

We have a huge need for this as well!

Much needed asap! Hopefully this rolls out soon.