We have just switched over and this is a critical metric for a call center!!!

This needs to be a native report available to all admins. Also the ability to see how much time a rep spends on DND in an actual report feature, not an afterthought that is stuck under "more".

We have a huge need for this as well!

Much needed asap! Hopefully this rolls out soon.

YES, very much needed

It's a much-needed feature.

Please put this at the top of your dev list, RC. The inability to report on these very key KPIs and statuses is mind-blowing for a platform the size of RingCentral. Thank you!

This should be a native report for all administrators to track usage of users.

Please add a report on the live dashboard and the performance reports so we can be able to see the agents ACD status updates for example, we need to be able to see if they set themselves away on break, lunch, bathroom, call work and its ideal to know how long they are on each status for. Please add soon!

Absoloutely need this, It's pretty wild that this is not already a thing...

This field would be very helpful in analyzing our operations team.

This is an integral part of reporting to grow my direct reports. The ability to track the ability for them to sit on DND all day and not answer calls is clouded trying to figure out how many calls they actually ignored doing this. Ignored calls do not populate when on DND mode.

Shocked that this is still not addressed.

I agree. This piece of information is crucial for oversight.

Why is this still "Future Consideration"? It's been over two years since it was created.

KPI's are standard features in Call Centers, to bring Ring Central up to date the feature to show available and unavailable time is a MUST. Supervisors and managers at a glance need to be able to see who has been unavailable and for how long. If necessary run reports to investigate if this is an ongoing issue and concern. Currently the audit trail is time consuming especially if you are looking over a period of time to identify a trend. Ring Central has a lot of great current features, in my opinion this is one they have overlooked but should certainly be adding sooner than later if they wish to stay competitive and up to date in the Call Centre Industry.

I think this is a must-have as with Working from home this is so difficult to track, I would like to know whos swinging the lead by just sitting on DND

I would like to be able to look at a daily history of the times when my agents were in available/busy/do not disturb/ etc. This way, I can determine why there is call volume disparity during overlapping shifts despite being on a rotating queue. This can also allow me to go over missed calls with agents and determine why they were not available.

Have visibility on what time each user logged in (i.e. available) and logged out (i.e unavailable) on the Queue. Currently we can see the time when inbound and outbound calls took place but do not see for a given day the details when a user was available and unavailable. Users have expectations on when they need to be available and we want to make sure they comply.

A feature in web portal for checking the RC app status if it is offline or online