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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Brad commented  · 

    For example, If we can see how long a person is on call and how long a person is on avail or DND will be helpful to keep the team on track. Also day wise report on the same like overall DND time, avail time and the calls time for the day will be helpful.