← RingCentral Ideas Settings and activity 3 results found Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports 7 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Under Review · 0 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Allow Super Admin Users to Manage What Counts as an Abandoned Call 46 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Implemented · 8 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc 569 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 90 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Chas commented · Mar 30, 2023 · Edit… · Delete… For our own internal review processes we would love to see the time a user spends in Busy/DND mode. Also a counter of calls that skip that user based on the "Busy" status. Save Submitting...
For our own internal review processes we would love to see the time a user spends in Busy/DND mode. Also a counter of calls that skip that user based on the "Busy" status.