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Settings and activity

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  1. Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    36 votes

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    Implemented  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    407 votes

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    Future Consideration  ·  53 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Chas Hollar commented  · 

    For our own internal review processes we would love to see the time a user spends in Busy/DND mode. Also a counter of calls that skip that user based on the "Busy" status.